Evaluation: LOT Polish Airways Enterprise Class 787 (ORD-WAW)

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To kick off our journey to Greece, we flew LOT Polish Airways’ Boeing 787-9 enterprise class from Chicago to Warsaw. It had been years since I’d flown LOT’s enterprise class throughout the Atlantic, so I used to be trying ahead to seeing the way it was holding up.

Objectively, LOT provides a subpar transatlantic enterprise class expertise. The airline has seats in a 2-2-2 configuration, there’s no Wi-Fi, and the leisure isn’t nice. Moreover, there have been points of the expertise that have been unpolished.

All that being mentioned, I discovered the crew to be properly intentioned, and if touring as a pair (or with an empty seat subsequent to you), I really don’t thoughts this type of configuration. Whereas I wouldn’t search out LOT once more, I wouldn’t hesitate to fly with the airline if it was handy. Let’s get into the evaluation.

How I booked our LOT Polish Airways enterprise class tickets

I booked us the next itinerary in enterprise class for 70,000 Air Canada Aeroplan factors plus $76.70 in taxes and charges per individual:

8/28 LO4 Chicago to Warsaw departing 9:45PM arriving 1:50PM (+1 day)
8/30 A3871 Warsaw to Athens departing 10:35AM arriving 2:05PM

Admittedly there are far more inventive awards you possibly can guide with Aeroplan factors, however this was nonetheless an excellent worth. Aeroplan factors are straightforward to come back by, as this system is switch companions with Amex Membership Rewards, Capital One, and Chase Final Rewards. On prime of that, there’s the Aeroplan® Credit score Card (evaluation) in the USA, which is sort of rewarding.

LOT Polish Airways enterprise class lounge & boarding

We had arrived the identical day from Miami on United Airways, and had a layover of some hours in Chicago. Because of this, we determined to remain within the United Polaris Lounge in Terminal 1 for so long as attainable, earlier than heading over to Terminal 5 for our LOT Polish Airways flight.

LOT sends its enterprise class passengers to the Scandinavian Airways Lounge, which isn’t nice, to place it mildly. LOT intends to open a lounge in Chicago in 2024, which would be the provider’s first lounge exterior of Poland. That’s fairly thrilling.

As soon as over in Terminal 5, we headed to our departure gate, which was M19. Boarding was scheduled to begin at 9:00PM, 45 minutes forward of our scheduled 9:45PM departure.

LOT Polish Airways departure gate Chicago Airport

Regardless of the inbound plane having arrived on schedule, that’s not the timeline with which boarding occurred. The crew solely confirmed up at 9PM, and oddly a gate agent solely confirmed up at 9:10PM. Sometimes I discover that overseas airways have gate brokers present up a lot earlier at US gateways, as a way to confirm paperwork, and so forth.

Boarding ended up lastly beginning at 9:40PM, fairly a bit not on time.

LOT Polish Airways 787 enterprise class cabin & seats

We boarded by the second set of doorways, the place we have been greeted by the pleasant crew, and pointed left into enterprise class. The enterprise class cabin took up your complete house between doorways one and two, and consisted of simply 24 seats. Speak about an inefficient structure, given which you can sometimes stand up to 30 reverse herringbone seats into this house.

LOT’s enterprise class seats are in a 2-2-2 configuration, and are totally flat. Nonetheless, they’re removed from leading edge.

LOT Boeing 787 enterprise class cabin
LOT Boeing 787 enterprise class cabin
LOT Boeing 787 enterprise class cabin
LOT Boeing 787 enterprise class seats

I assigned us seats 4A and 4C, the aisle and window seat on the left facet within the final row of enterprise class.

LOT Boeing 787 enterprise class seats

One of many causes that these seats are fairly an inefficient use of house is as a result of there aren’t any small footwells it’s important to squeeze your toes into, however moderately every seat has fairly a big ottoman. That is fairly superior for sleeping, because you don’t in any respect really feel constrained (after all this presents its personal challenges, when you’ve got a loud night breathing stranger subsequent to you).

LOT Boeing 787 enterprise class seats

The seat controls have been positioned on the middle console, and have been straightforward to make use of. You would management every particular person seat perform, or you could possibly simply totally recline your seat.

LOT Boeing 787 enterprise class seat controls

The tray desk additionally folded out from the middle armrest, and was a single floor. So for those who do have the tray desk prolonged, don’t anticipate that you just’ll have the ability to transfer it to the facet to get out of your seat.

LOT Boeing 787 enterprise class seat tray desk

The middle armrest might be raised to create a privateness partition of types, which is helpful if making an attempt to sleep.

LOT Boeing 787 enterprise class seat privateness partition

Beneath the armrest was the AC energy outlet, in addition to the leisure controller.

LOT Boeing 787 enterprise class seat energy outlet
LOT Boeing 787 enterprise class seat leisure controller

On the entrance facet of the middle armrest was a storage space, although you’re fairly restricted by way of what you possibly can really place right here. It’s good for books or magazines, however that’s about it.

LOT Boeing 787 enterprise class seat storage

Sadly there have been no particular person air nozzles at seats, although not less than the cabin wasn’t saved too heat through the flight.

That is positively one of many much less spectacular enterprise class merchandise you’ll discover throughout the Atlantic from a full service airline. That being mentioned, the cabin on this flight was half full and I used to be touring with Ford, so I used to be completely comfy.

Be aware that LOT will likely be introducing a brand new enterprise class product in late 2026, that includes direct aisle entry, Wi-Fi, and lots of different tech enhancements. That’s thrilling, although we’re years from that rollout even beginning…

LOT Polish Airways enterprise class facilities

Ready at every seat upon boarding was some bedding. This included a skinny pillow, an okay blanket, and a sheet to cowl the seat when sleeping (I positively wouldn’t name it a mattress pad, although). The bedding wasn’t unhealthy, however there’s room for enchancment there. Luckily with the cabin not being full, I used to be capable of seize a second pillow to get extra comfy.

LOT enterprise class bedding

There was additionally a enterprise class amenity package at every seat upon boarding. The bag itself was unremarkable, however I liked the way it had LOT branded socks — that’s enjoyable! The package additionally had a dental package, eye masks, earplugs, lip balm, and cream.

LOT enterprise class amenity package

There have been additionally slippers for every enterprise class passenger — these have been as flimsy as they get, however then once more, most airways don’t provide these throughout the Atlantic, so I’m a fan.

LOT enterprise class slippers

The LOT enterprise class headphones have been okay, however nothing nice.

LOT enterprise class headphones

Pre-departure drinks have been supplied towards the tip of the boarding course of, with the selection of water or orange juice. No alcohol was supplied, and an attention-grabbing dialogue emerged between a flight attendant and a passenger concerning the lack of alcohol.

LOT enterprise class pre-departure drinks

Whereas the pre-departure drinks weren’t thrilling, what impressed me was the tasty cheese snack that was served to go together with them, which you don’t typically see.

LOT enterprise class pre-departure snacks

Menus for the flight have been additionally distributed.

LOT enterprise class menu

LOT Polish Airways 787 enterprise class leisure

Every enterprise class seat had a private tv. Along with with the ability to use the hand-held controller, the screens have been additionally touchscreen, so you could possibly faucet them instantly. The leisure choice included roughly 130 films and 230 TV exhibits. There have been additionally some music choices, plus video games.

The choice struck me as being amount over high quality (and the amount wasn’t all that nice both).

LOT 787 enterprise class leisure system
LOT 787 enterprise class leisure system
LOT 787 enterprise class leisure system
LOT 787 enterprise class leisure system

I principally simply loved the map characteristic for the a part of the flight the place I used to be awake, as that’s one thing I may watch all day.

LOT 787 enterprise class leisure system
LOT 787 enterprise class leisure system

Sadly LOT doesn’t provide Wi-Fi on its Boeing 787s. The airline plans to begin introducing this in late 2026 when the cabin retrofit undertaking begins, however that’s a protracted methods off.

When you’re flying LOT on a protracted haul daytime flight, I’d suggest bringing your individual leisure, particularly for those who’re considerably choosy about what you watch.

LOT Polish Airways 787 departure from Chicago

Boarding was accomplished at 10:05PM, about 25 minutes after it began. It was fairly environment friendly, thanks largely to the aircraft being fairly empty — I’d estimate that every one three cabins have been roughly half full.

The door additionally closed at 10:05PM, at which level the captain made his welcome aboard announcement, informing us of our flight time of 8hr20min. At 10:10PM we started our pushback, at which level the security video was screened.

At 10:15PM we started our taxi, and quarter-hour after we started our takeoff, and rocketed into the night time.

The seatbelt signal was turned off about 10 minutes after takeoff. Through the purser’s post-takeoff announcement, I discovered it noteworthy how she talked about that anybody who needed to buy an improve to enterprise class may nonetheless achieve this. That’s the primary time I’ve heard an announcement like that after takeoff.

LOT Polish Airways enterprise class dinner service

As you’d anticipate, dinner was served after takeoff, and that was carried out fairly rapidly, provided that many individuals have been seeking to sleep. Yow will discover the dinner menu under.

LOT enterprise class dinner menu

Yow will discover the drink checklist under.

LOT enterprise class drink checklist
LOT enterprise class drink checklist
LOT enterprise class drink checklist
LOT enterprise class drink checklist
LOT enterprise class drink checklist

Ford handed out the second we took off, so I made a decision to only sit within the different window seat in row 4, in order that I wouldn’t disturb him whereas having the meal, taking footage, and so forth.

quarter-hour after takeoff, heat towels have been distributed, adopted by tablecloths.

LOT enterprise class heat towel
LOT enterprise class tablecloth

The primary spherical of drinks have been served 25 minutes after takeoff, so I appreciated the pace of that. I used to be additionally impressed how wine and champagne have been served from the bottle instantly on the seat, which is an aesthetic contact. I made a decision to have a glass of champagne, and Jean de la Fontaine Brut was on provide, which I loved. I additionally appreciated how a champagne flute was used, as that’s one thing many airways don’t provide.

The primary drink service got here with a snack in a ramekin. This included blended nuts and raisins.

LOT enterprise class dinner — drinks and nuts

After the champagne, I made a decision to modify to a glass of the Polish white wine, which was fairly good as properly.

LOT enterprise class dinner — drinks

I used to be served my appetizer about 50 minutes after takeoff. Whereas the menu indicated that there was a alternative of starters between a pickled prawn with fennel puree or roasted carrot soup with parsley, I used to be simply supplied the previous.

I’m unsure if they’d run out of the soup, if they’d solely loaded one sort of appetizer, or in the event that they determined I regarded extra like a man who likes prawns. This was served with a facet salad, in addition to a bread roll. The appetizer was fairly good, and properly plated.

LOT enterprise class dinner — appetizer

The principle course was served about 70 minutes after takeoff. There have been three selections, and whereas y’all in all probability know I normally go for the fish dish, fried tilapia didn’t notably attraction to me. So I as an alternative went with the pasta possibility, which was cheese ravioli with vegetable puttanesca sauce.

Okay, the ravioli tasted excellent, and I appreciated that it was served on a correct plate, moderately than in a kind of casserole dishes. Because of this the crew plated the dish within the galley. That being mentioned, couldn’t they put a bit extra effort into plating? The presentation was downright sloppy.

LOT enterprise class dinner — predominant course

For a lot of, the spotlight of LOT’s enterprise class meal service is the dessert trolley, which was rolled down the aisle about 90 minutes after takeoff. This included cheese, fruit plates, and dessert, and you could possibly choose no matter you needed. There have been additionally tea choices, plus some liqueurs.

LOT enterprise class dinner — dessert trolley

I wasn’t very hungry at this level, however chosen the brownie with walnuts and a cheese plate.

LOT enterprise class dinner — dessert

I discovered the meals high quality to be fairly good. Nonetheless, I’m confused by the shortage of an appetizer alternative, the sloppy plating of the primary course, plus the paper napkins. I really feel like with just a little extra consideration to element, LOT may have a strong laborious product.

LOT Polish Airways 787 enterprise class toilets

Enterprise class passengers have entry to a few totally different toilets. There’s one in entrance of the enterprise class cabin, solely for enterprise class passengers. Then there are additionally two behind the cabin, however these are shared with the premium economic system cabin.

The toilets have been your commonplace Boeing 787 Dreamliner ones, which is to say that they felt trendy, however weren’t notably spacious. It was a cute contact how the ahead bathroom had a rose in it, and in addition had merchandise from Polish skincare firm Phenomé.

LOT Boeing 787 enterprise class bathroom
LOT Boeing 787 enterprise class bathroom
LOT Boeing 787 enterprise class bathroom
LOT Boeing 787 enterprise class bathroom

LOT Polish Airways 787 enterprise class mattress

After the meal, it was time to get some relaxation. I reclined my seat into mattress mode, and in addition made my mattress.

LOT Boeing 787 enterprise class mattress
LOT Boeing 787 enterprise class mattress

I discovered the sleeping floor to be very comfy — I didn’t have a seatmate, I used to be cozy subsequent to the window, and the cabin was saved at a reasonably cool temperature (regardless of the shortage of air nozzles). I’m unsure I completely get the crew’s resolution to maintain on temper lighting in a single day when everybody was making an attempt to sleep, nevertheless it didn’t hassle me a lot.

LOT Boeing 787 enterprise class temper lighting

I fell asleep with just below 6hr40min remaining to Warsaw…

LOT Boeing 787 progress enroute to Warsaw
LOT Boeing 787 progress enroute to Warsaw

…and awakened simply over two hours from arrival in Warsaw.

LOT Boeing 787 progress enroute to Warsaw
LOT Boeing 787 progress enroute to Warsaw

LOT Polish Airways enterprise class breakfast

Upon waking up, the crew requested me if I needed to have breakfast. Yow will discover the breakfast menu under.

LOT enterprise class breakfast menu

I requested to carry off till a bit nearer to touchdown (everybody else was nonetheless asleep). I first tried to get my caffeine hit by ordering a cappuccino, which was listed on the menu. The crew suggested me that the milk frother was damaged, so I ordered an americano as an alternative. I’ve gotta say, the espresso was not less than excellent.

LOT enterprise class breakfast — espresso

Round 90 minutes earlier than touchdown the breakfast service started, beginning with heat towels being distributed. The crew additionally got here round with trays containing orange juice or water.

LOT enterprise class breakfast — drinks

Ford and I have been each mechanically served the continental choice with chilly cuts and cheese, fruit salad, and yogurt with granola. That was good for me, since I used to be nonetheless full from having had dinner a couple of hours earlier.

LOT enterprise class breakfast

We requested if the recent possibility was probably accessible for Ford, they usually mentioned they didn’t have any. That was a bit disappointing, provided that the cabin was solely half full.

I had observed that after the door closed, a younger man (who I consider was a member of the family of a crew member, however I’m unsure) was moved to enterprise class. Need to guess what he was consuming? Yep, the recent possibility. It simply looks as if for those who’re going to improve passengers after the door closes, you need to prioritize those that have been really booked within the cabin.

A few minute later, the flight attendant returned to us with a scorching possibility, which she had simply faraway from the tray of one other passenger, who I suppose not needed it. That may sometimes be thought-about a no-no within the US, nevertheless it did get Ford his most well-liked possibility, which is nice.

The new possibility was baked egg with mozzarella, tomatoes, and parsley, served with tater tots, in addition to a facet of fruit.

LOT enterprise class breakfast

Getting a espresso refill with breakfast was fairly a activity. The crew apologized, and defined that there was just one espresso machine on the aircraft, and with all of the espresso served being espresso primarily based, it took fairly a while.

LOT Polish Airways enterprise class service

To LOT’s credit score, I’ve to say that the crew was very pleasant and properly intentioned. There was the older purser, in addition to a youthful flight attendant working the cabin, they usually meant very properly, had real smiles, and appeared to take pleasure in their jobs (or not less than faked it properly).

And truthfully, they tried very laborious, and for essentially the most half, service was skilled. They took the time to have interaction passengers, they poured drinks at seats, they usually have been very responsive.

However service was additionally a bit tough across the edges, regardless of the hassle. I’ve highlighted lots of these factors above, nevertheless it looks as if the problems principally come right down to the crews not being outfitted with the instruments wanted to offer a superb passenger expertise.

Nonetheless, I’d say that on stability the service was one of many higher points of the flight, and exceeded my expectations.

LOT Polish Airways 787 arrival in Warsaw

At 1:20PM Warsaw time, the captain introduced that we’d quickly be beginning our descent, and can be touchdown in round 35 minutes. A couple of minutes later, the purser handed by the cabin to thank every enterprise class passenger for flying with LOT, and to supply them a Polish cream fudge candy.

LOT enterprise class treats

I loved the views of Warsaw on our method.

View approaching Warsaw
View approaching Warsaw

We had a clean landing at Warsaw Chopin Airport at 1:50PM.

Touchdown in Warsaw

From there we had a brief 5 minute taxi to our arrival gate. I loved seeing the site visitors on the bottom, from loads of LOT planes, to {a partially} painted Norwegian 737, to an Emirates 777.

Taxiing in Warsaw
Taxiing in Warsaw
Taxiing in Warsaw
Taxiing in Warsaw

We pulled into our gate at 1:55PM, simply 5 minutes not on time.

Taxiing in Warsaw

We cleared passport management very quickly, and headed to the Raffles Warsaw for the night time, the place we had a spectacular keep.

Backside line

LOT’s Boeing 787 enterprise class is nothing to get enthusiastic about, but in addition isn’t terrible.

The airline has an outdated laborious product, no Wi-Fi, a restricted leisure choice, and mediocre bedding. Nonetheless, I discovered the meals presentation to principally be fairly good, and in addition thought the crew was pleasant {and professional}, if a bit unpolished.

I wouldn’t hesitate to fly with LOT once more, although I additionally wouldn’t search out the airline. I’d positively want to fly the airline on an in a single day flight moderately than a daytime flight (the place the leisure and Wi-Fi is much less of a problem). I’d additionally want to fly this with somebody, the place I don’t thoughts the 2-2-2 configuration, in comparison with sitting subsequent to a stranger.

When you have the precise expectations, I don’t assume flying LOT is a nasty thought, assuming the airline has one of the best schedule or fare for what you’re in search of.

What’s your tackle LOT Polish Airways’ Boeing 787 enterprise class?

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