Reader E-mail: Finnair Charged €60 For Gate Checked Carry-On HEL-IVL

A LoyaltyLobby despatched us a case about pressured gate-checked carry-on on a home flight between Helsinki and Ivalo.

Readers are inspired to ship us questions, feedback, or opinions by e mail, Fb, Twitter, or Instagram. We’ll attempt to cowl them right here a number of occasions per week.

You possibly can entry Finnair right here.

Finnair has been in “turmoil” this yr with a enterprise class carry-on and checked baggage allowances which have modified a number of occasions:

Finnair New Superlight Ticket Sort, Decreased Baggage Allowance & Seat Charges

Report Finnair Gate Carry-On Weighing Experiences

Finnair’s Gate Show “CARRY-ON BAGGAGE REMOVAL”

Finnair Modifications Enterprise Class Carry-on Allowance Third Time in Two Months

Finnair Utterly Walks Again Its Enterprise Class Baggage Allowance Fiasco

Reader’s E-mail:

Very long time reader of LoyaltyLobby right here – needed to share a latest expertise with Finnair I had over the previous Christmas holidays that could be fascinating to you and fellow readers.

I used to be charged 60EUR to gate examine my carry-on (not oversize, simply chubby at 12kg), as an OW Emerald boarding with Group 1. It may possibly occur!

I see you may have coated the carry-on weight checks subject at HEL fairly extensively (ie this collection of posts), and the problem was additionally mentioned on FlyerTalk (right here).

Gathering experiences shared:

Formally, the carry-on restrict is 12kg for J and 8kg for Y – Finnair web site

Most posters within the FT thread report checks weren’t carried out, or pax weren’t charged even when checked and chubby

“unofficially” enterprise class and group 1 passengers are spared [from the fish-scale gate weighing] – LoyaltyLobby

Particularly, I noticed posts reporting gate brokers claiming “[pax] needed to pay [only] if their ticket didn’t embody checked baggage” – Similar FT thread put up #318

Summarizing the above, I used to be not too involved with my standard-sized carry-on, small backpack, and Group1 BP.

Sadly, this optimism would lead to a (moderately costly) piece of coal thrown at me as a Christmas current from AY.

Listed below are the small print (for leisure; in brief, I misplaced):

I arrived at HEL on the morning of Dec 26 to board AY601 to IVL (solely Y provided on this route). Safety was environment friendly given the early hour, and I arrived on the gate simply as Group 1 was boarding.

All was regular as I adopted the queue to the auto-barriers, scanned my go, and began making my approach to the jetbridge… after I heard the gate agent shout out “Sir! Sir!” behind me.

GA: “Sir, I’m going to must weigh your stick with it” – no justification was given, nor do I consider I stood out from some other Group1 pax.

Out got here the well-known fish scale, and the agent triumphantly introduced: 12kg!

GA: “Economic system class carry-on allowance is barely 8 kilos, we’ll must examine this on the gate”

Me: “Okay. I don’t produce other checked baggage, so I can examine this at no cost as OW Emerald proper?” – pondering the FT quote above on “no cost so long as ticket contains checked baggage”

GA: “That doesn’t apply to gate-checked baggage. The cost is 60 EUR. Will you be paying by card?”

Me: “You need to cost me 60EUR for a carry-on that I might have been in a position to examine in at no cost?

GA: “You agreed to the T&C whenever you booked your ticket” (I suppose I used to be silly to anticipate something extra constructive….)

I’ll skip the backwards and forwards, and quick ahead to:

GA: “Sir, you might be delaying the flight” (Not true, they had been barely boarding Group4 at the moment) “You possibly can both select to pay now, or I’ll take away you from the flight and name safety. Will you pay or not?”

In fact, at this level, I knew the combat was misplaced, and never wishing to be caught in HEL (lol) for the entire day, handed over my bank card.

Sadly, that’s all I’ve to share. Kudos to them for not less than not dropping my bag, I suppose?

Conclusion:

A good phrase of warning to me fellow vacationers – it will be smart to anticipate fish scale hassle when boarding a Finnair flight. That is no matter everybody’s favourite gemstone-colored playing cards and what others might declare, as there’s clearly no single e-book of regulation. As a lot as I hate checking in baggage, I might advocate not risking drama on the gate, or higher but, any interplay with AY till this nonsense is resolved.

I guarantee you I’ve no incentive to randomly slander AY, however I’ve connected among the related documentation for reference (as a package of “what to anticipate” should you don’t be careful!)

And at last, an commentary that I hesitated to incorporate however ultimately felt related:

There have been solely 3 priority-group pax that had been summoned to the fish scales. All 3 had been of Asian descent, myself included. Whereas I’ll explicitly not accuse AY of discrimination right here with out additional proof, I’ll word it appears a twisted however legitimate enterprise case to “randomly choose” vacationers who might:

Have hassle speaking (and therefore arguing) on the gate on account of language obstacles, and

Is probably not “core frequent flyers” of AY.

The reader appropriately famous that there is no such thing as a enterprise class on home flights inside Finland and the utmost allowed carry-on weight allowance is simply 8 kilos that might have been 12 in enterprise.

We forwarded the reader’s e mail to Finnair and acquired the next remark:

In an effort to guarantee easy boarding and on-time-departure of our flights, all baggage which are to be checked-in must be checked-in on the departure corridor, the place clients may use their tier buyer advantages, such because the OW emerald profit.  If a bag must be checked-in on the gate, on account of it being outsized, or as on this case, exceeding the load restrict for economic system class, the cost is all the time 60e. If the shopper in query had checked of their bag on the departure corridor, they’d have been ready to make use of their tier buyer profit, and if their hand-luggage had been inside the limits set for economic system class, there wouldn’t have been a problem on the gate.

To make sure easy boarding and on-time-departure, our workers screens hand baggage on the gate, specializing in conditions the place there appears to be too many or too massive baggage approaching board, or the place the baggage quantity appears to be exceeding the load restrict. The burden restrict for economic system class carry-on baggage is 8 kg, because the buyer themselves additionally famous, so the load of their carry-on baggage exceeded the economic system class restrict clearly.

Checking in baggage on the gate all the time consumes time, as the luggage must taken individually to the maintain. The boarding window of a flight is time crucial, so it’s within the curiosity of everybody that clients comply with the luggage allowance of their ticket, boarding is easy the flight can depart on-time.

Conclusion

I’ve flown a number of occasions with Finnair after these carry-on allowance adjustments had been instituted, and I’ve by no means personally noticed this scaling happening, however the gate brokers do have these fish scales out there in case they want them (I requested and took a photograph as soon as).

The issue is that the 8-kilo allowance is admittedly, actually low, and these similar Finnair planes flying for different airways, equivalent to BA, have a a lot larger restrict for cabin baggage, 23 kilos, within the case of British Airways.

Wouldn’t or not it’s cheaper for Finnair if passengers may deal with appropriately sized cabin baggage by themselves moderately than having to examine them in?

I’m all for policing outsized cabin baggage (if it doesn’t match wheels on – it should be checked), however the weight of my pc bag alone that matches underneath the seat exceeds this Finnair restrict.

I had the same expertise because the reader after I was on an Airbaltic flight from Tallinn to Amsterdam, and my ticket included checked baggage. The road on the two check-in counters dealing with a number of Airbaltic flights was so lengthy that if I had determined to examine a bag, I might have missed the flight or minimize off for checking a bag.

I took the bag by safety, went to the lounge, and, later, to the gate. The agent charged 60 or 80 euros to examine the bag, and I couldn’t use the included allowance. So, I virtually had no alternative.

Have you ever skilled or seen this Finnair gate-weighting circus? Please go away a remark under.


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