Lufthansa has taken madness to new heights because the airline is seemingly so brief staffed that they will’t cope with misplaced baggage claims anymore and to date over 30,000 luggage have accrued in a Munich warehouse and different areas, ready to be processed (or disposed of).
The German service has gotten utterly overwhelmed at its second hub and is now merely including ANY bag that some sort of irregularity to the pile fairly than processing it primarily based on precedence or date of loss.
On the identical time the social media of the airline is being swamped with complaints of passengers who are actually lacking their luggage for over a month and the airline is getting very skinny skinned.
After I answered many complaining company on the Lufthansa Fb with my private account that, in line with the Montreal Conference they’ve a proper to finish loss compensation/regulation after 21 days and that they need to get an lawyer to take authorized motion in opposition to Lufthansa, I used to be apparently banned and might not touch upon their web page.
The Munich Night Information (Abendzeitung) reviews that Lufthansa employees it at their wits finish as every day increasingly more luggage arrive with out anybody to are likely to them.
… [Customer] Lummert reveals an image on her mobile phone. A small suitcase image seems on a map of Munich Airport. Location: Upkeep Allee 13. “Since we checked in our baggage collectively for a similar flight, I assume that my suitcase is there too,” Lummert is definite. Really, it may very well be fairly easy. Lummert and her pal who’s touring with them inform Lufthansa the place the baggage is and the airline sends somebody to choose it up and ship it on its strategy to Berlin. However on the firm the suitcases have the standing “search” for weeks.
On the best way again from Olbia there was one other cease in Munich. Lummert and her companion attempt the counter once more. “There was nothing that may very well be accomplished. The bags supervisor instructed us that flights had been even being canceled in order that the dealing with could be relieved,” she reviews.
In response to the monitoring machine, Sabrina Lummert’s boyfriend’s baggage was not saved in a corridor, however outdoors on the tarmac. A mobile phone photograph reveals locked containers. When requested, Lufthansa defined that the baggage had even been in Berlin for a time. The airport can be answerable for dealing with.
Within the meantime, she had even employed a lawyer to demand compensation from Lufthansa. After our editorial staff requested, issues all of a sudden moved shortly. Lufthansa managed to find the suitcase in a single day and ship it to Berlin.
“Along with the tense personnel state of affairs of our service suppliers, it was primarily the acute climate circumstances up to now few weeks that meant that an elevated variety of suitcases may solely be transported on a later flight,” says the Kranichlinie. The corporate left unanswered the query of whether or not 1000’s of items of bags had been piled up in Munich.
The issues at Munich Airport aren’t new. The airline was already combating suitcase chaos at its hub in Bavaria final summer season. A brand new laptop program ought to make sure that much less baggage is left behind or misplaced. Apparently that didn’t deliver in regards to the enchancment we had been hoping for.
As the federal government of Higher Bavaria introduced on Friday, the Southern Bavaria Air Authority desires to outsource the dealing with of plane at Munich Airport to a brand new service supplier. The license of the earlier floor handler Swissport Losch won’t be prolonged after the seven-year contract expires on March 1, 2024, it’s mentioned.
The authority didn’t say which firm will probably be answerable for dealing with the machines sooner or later, because the procurement course of has not but been accomplished. In response to the federal government, floor dealing with doesn’t embrace safety checks, together with the inspection of hand baggage and baggage. The duties beforehand taken on by Swissport Losch additionally embrace baggage dealing with.
Concerning the “suitcase state of affairs”, Swissport defined that the corporate was “solely answerable for one to 5 p.c” at Munich Airport. …
Lufthansa ran out of area and has saved baggage in every single place they will discover a spot. In warehouses, within the airport basements, on tarmacs, in different components of Germany. Passengers who’ve an AppleTag can simply monitor the place the bag at present is however that doesn’t assist them as these areas are largely inaccessible to the general public and Lufthansa doesn’t take particular person retrieval requests (until you get a newspaper to push for it apparently).
This isn’t the primary time Lufthansa had these points. The identical occurred final 12 months each in Munich and in Frankfurt.
I can solely emphasize on what I mentioned earlier than: Don’t test ANY baggage with the Lufthansa Group. Even higher: Don’t fly the Lufthansa Group as a result of their operations are at present as fragile as a light-weight bulb.
John has beforehand compiled an inventory in regards to the 101 of touring with baggage and it’s vital to learn it once more so if one thing occurs you’re ready:
My Recommendation Concerning Delayed & Misplaced Baggage
Your bag received’t arrive on the following flight as you’re typically instructed. Primarily based on my private experiences, it tends to take 2 to three days even in regular circumstances and in Lufthansa’s case it’s in all probability 2-3 months proper now.
No. The airline will not be solely answerable for $50 to $100 within the emergency purchases it’s essential make.
Purchase gadgets that you’d in any other case put on. Purchase acceptable gear in case you are in your strategy to a seaside vacation or a cruise. In case you are in for a enterprise assembly and want a swimsuit, purchase one.
You need to file a declare for the misplaced bag or bills with the airline dealing with the final section. Once more, not with the airline you checked your bag in case of a number of airline itineraries. The dealing with occasions fluctuate significantly.
Additionally, in case you have journey insurance coverage, it could require you to first file with the airline and solely come to the rescue in the event that they don’t course of the declare or don’t pay the overall quantity.
Airways are restricted of their legal responsibility by the Montreal Conference to maximum compensation per passenger. For every type of baggage compensation, the airline’s legal responsibility is capped at 1,288 Particular Drawing Rights (SDR). An SDR is a “basket” of currencies and 1,288 SDR is price roughly $1,731.
IMPORTANT: By no means test your luggage collectively underneath one passengers title/ticket. At all times insist on every bag being tagged accurately to every passenger and ticket. In any other case this limits the legal responsibility of the airline and they’re going to solely must pay for one passenger even when (for instance) 4 luggage of three different pax are lacking however the check-in agent put all of them underneath one title.
Additionally, after 21 Days baggage counts as a whole loss underneath the Montreal Conference and the airline has to begin regulating and compensating for it underneath the above talked about restrict. You probably will probably be required to current receipts so by no means throw receipts for clothes or baggage away regardless of how trivial the quantities may look.
Airways may discourage you, mislead you or give you improbable tales like Lufthansa does on their Fb web page. Write a registered letter/electronic mail and provides them a time restrict to answer and pay. In the event that they don’t agree then get a lawyer and proceed with authorized motion.
Remember the fact that in lots of circumstances your property is perhaps price greater than $1700 in order that’s an issue as a result of in case you have it paid out then you definitely may not see your bag ever once more. Lufthansa may public sale it off or like British Airways incinerate it because it’s cheaper to get rid of every part and pay per limits than to shoulder the burden and price of processing 30,000+ luggage.
AirTags are an amazing characteristic, not less than you possibly can observe the bag and if it’s in a terminal you may as nicely attempt your luck, go there and demand on getting it your self.
Lufthansa has created an enormous mess once more and tens of 1000’s of suitcases are at present lacking and saved someplace round Munich in numerous areas.
Passengers are going loopy on-line as a result of Lufthansa is ignoring them, mendacity to them and refuses to do something to treatment the state of affairs. Does Lufthansa actually have such little employees accessible or have they merely outsourced very important components of the bags processing system and now it has failed miserably?
I can solely suggest to NOT CHECK IN BAGGAGE WITH ANY LUFTHANSA GROUP AIRLINE, particularly from/to/through Munich. In case your bag does get misplaced, proceed per our directions above!