Eurowings Nut Case: Passenger With Peanut Allergy Buys Total Planeload Of Snacks As Crew Refuses To Ban Peanuts

A passenger flying Eurowings from London to Duesseldorf is complaining publicly, saying the crew refused to ban peanuts on the flight on account of her allergy, inflicting her to buy each single pack of nuts on the airplane.

The girl allegedly knowledgeable the crew upon boarding that she was affected by a peanut allergy and requested that no nuts be served or offered on the flight.

Eurowings has a buy-on-board service idea, and nuts ARE a part of the choice, so the crew provided to make an announcement to try to guarantee no one consumed nuts onboard, however the passenger felt compelled to purchase all of them herself to take them out of circulation.

Based on varied information articles in Germany in addition to The Impartial that’s precisely what ensued.

A girl with a extreme nut allergy purchased each single packet of peanuts on a Eurowings flight after she claims cabin crew “ignored” her request to not serve them.

Leah Williams, 27, stated she spent £144 shopping for up all 48 packets of nuts onboard, costing nearly 3 times the worth of the £50 airfare she’d paid to journey from London to Dusseldorf.

Ms Williams requested flight attendants to alert different passengers to her allergy and request that they not purchase or devour any nuts onboard, she advised The Mirror, however crew allegedly refused.

In response, the design agency employee from Hampshire says she requested to purchase each packet of nuts they’d and bagged them up.

“The stewards checked out me blankly like I used to be loopy and stated, ‘However there’s a lot, we’ll must depend all of them.’ I stated, ‘Please do depend them and I’ll pay for all of them, seeing as you could have left me with no alternative,’” she stated.

“Eurowings ought to be ashamed of how they dealt with this case and for the best way they made me really feel.”

Ms Williams stated she is requesting a refund for the nuts she bought from the airline.

A Eurowings spokesperson advised The Impartial: “We’re very sorry that the flight with us didn’t go as easily as deliberate and we remorse any inconvenience this has prompted Leah Williams. One factor prematurely: Leah Williams was not compelled to purchase all packages of peanuts on board – quite the opposite, our purser tried to supply her another resolution by informing all passengers sitting round her about Leah’s allergy. She agreed at first however then determined to nonetheless purchase all of the packages.”

The airline says it’s “unable to ensure that the plane is freed from foodstuffs which will set off an allergic response, comparable to peanuts”, as a result of passengers are allowed to carry their very own meals onboard.

“As there are lots of causes for allergic reactions and intolerances, it isn’t attainable to exclude the opportunity of their presence on board a airplane,” the spokesperson added. “Moreover, on account of its building (form, air con system, air flow, and many others.), it isn’t attainable to forestall an accumulation of peanut/nut traces (e.g. residues from an earlier flight) regardless of common and thorough cleansing of the plane.” …

I discover the response from the airline to be very affordable. The crew provided to make an announcement that there was a passenger with a meals allergy on board and ask different vacationers to chorus from consuming peanuts.

That being stated, all of the airline (or the crew on this case) can do is ASK and never mandate passengers to observe these directions. As said by Eurowings, passengers are allowed to carry their very own snacks or buy no matter is on the market via the onboard choice.

I can’t think about how difficult it’s to undergo from such an sickness and all the time be on fixed alert {that a} snack may kill you. The problem is that there isn’t a manner to make sure a public transportation car, restaurant, or different area is suited or amended in line with the well being necessities of ONE particular person.


A feminine passenger with a peanut allergy had a disagreement with cabin crew onboard a Eurowings flight from London to Duesseldorf, Germany. She insisted on buying each single packet of peanuts accessible via the buy-on-board choice with a view to forestall different passengers from consuming some onboard, because the crew wouldn’t decide to eradicating them from onboard gross sales.

After the flight, she publicly complained in regards to the scenario, holding the airline accountable and requesting a refund for the peanuts she bought. Eurowings refused the refund.

Airways can’t be answerable for that, and there may as effectively be residue already within the plane, particularly as thorough cleansing isn’t actually a precedence anymore for a lot of airways. Some carriers do certainly restrict (or have stopped) distributing peanuts within the cabin because of this and as an alternative use issues comparable to pretzels as snacks.

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